Management Courses

Zappos: Delivering Happiness | $35 | 9 hours | Book Course

$35 | 9 CPE hours |

Fun CPE Course No. 6011 | View study guide / outline

Purchase text separately: Zappos: Delivering Happiness

Format: Interactive self-study | 50-minute hour credit

Subject classification: Behavioral (FL), Management Advisory Services (other states).

Exam questions: Review - 50 | Final - 50

Prerequisites: None

Advance preparation: None

Course level: Overview

Course last updated: July 27, 2011

Learning objectives:

• To examine how to make customer service the responsibility of the entire company,
• To apply research from the science of happiness to running a business,
• To analyze how to help employees grow--both personally and professinally and
• To understand how these changes can help a company improve the bottom line.